Return and Refund Policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, unworn, with tags attached, and in its original packaging. Please include your order number and the reason for the return when contacting us.

How to Initiate a Return:

  • Contact us at contact@cleanaquapro.com to request a return.
  • If your return is approved, we will provide a return shipping label and detailed instructions.
  • Items returned without prior authorization will not be accepted.

Return Address:

478 Kings Rd, Brisbane, California 94005, United States

Return Shipping:

  • Defective Products: We will provide a prepaid return shipping label at no cost to you.
  • Customer Remorse: You will be responsible for the return shipping costs.

Return Fees:

  • Defective Products: We will assist with repairs or replacements. If a replacement is not possible, we will issue a refund.
  • Customer Remorse: You can return the item within 30 days for a refund of the product price. Shipping costs are non-refundable.
  • Restocking Fee: No restocking fee will be applied.

Exchanges:

We recommend returning the item for a refund and placing a new order for the desired product. This ensures a smooth and efficient process.

Refunds:

  • Once we receive and inspect your return, we will notify you of the approval status.
  • If approved, we will process your refund to the original payment method within 2 business days.
  • Please allow additional time for your bank or credit card company to process the refund.
  • If it has been more than 5 business days since your return was approved and you have not received your refund, please contact us at contact@cleanaquapro.com.

Order Cancellation Policy:

If your order is canceled due to unavailability or another reason, we will issue a full refund to the original payment method.

Contact Information:

Updated on 6th, May, 2025