Frequently Asked Questions about Cleanaquapro Water Bottles
What payment methods do you accept? We accept payments via PayPal only. For your convenience and security, PayPal offers a safe and reliable payment option.
How secure is my online order? Your security is our top priority. We use advanced encryption technology to protect your payment details during transmission. We do not store any payment information on our servers.
Can I modify or cancel my order after placing it? Once an order is placed, it may be accepted or rejected, even after confirmation. If you need to cancel your order, please contact us immediately. If the order has already been processed, we will issue a refund to your original payment method.
When will my order arrive? Delivery times vary based on the shipping option chosen. We will email you tracking information once your order ships, typically within 24 hours. Please note that we are not responsible for any delays due to customs or other unforeseen circumstances.
Can I use multiple discount codes on a single order? Unless stated otherwise, promotions and discount codes cannot be combined with other offers. Please check the terms and conditions of each promotion for details.
Do I need an account to place an order? You can place an order as a guest. However, creating an account offers benefits such as faster checkout, easy access to order status and history, and updates on new products and promotions.
How can I track my order? Once your order ships, we will send you tracking information via email so you can monitor its progress. You can also check the status of your order through your account if you have one.
What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team immediately at contact@cleanaquapro.com. Include your order number and a photo of the item, and we will help you resolve the issue quickly.
Do you ship internationally? At this time, we only ship within the United States. We apologize for any inconvenience, but we are currently focused on providing the best service to our domestic customers.
How can I contact customer service? For any inquiries, please email us at contact@cleanaquapro.com. Our customer service team is available Monday through Sunday, from 10 a.m. to 5 p.m. MST. We are here to help!
Last updated on May 4, 2025